Terms of Service
Effective October 25, 2026
These terms are an agreement between you, and the company you use ProdDesk for, and ProdDesk. By creating an account or using ProdDesk you agree to them. If you use ProdDesk for a company, you confirm you can agree on its behalf.
Your account
Keep your sign-in safe, and tell us at hello@useheard.io if you think someone else has used it. Workspace owners and admins decide who's in their workspace and what members can do. You're responsible for what happens under your account.
Your content
What you put into ProdDesk (contacts, notes, budgets, files, videos and the rest) is yours. You give ProdDesk permission to store, copy, process and display it only to run the service for you, for example to make playable copies of your videos and to show your pitch pages and reels to the people you send them to. You confirm you have the rights to what you upload and share, including footage and stills, and that you may keep the contact details you store.
Acceptable use
Don't use ProdDesk to break the law, send spam, harass anyone, infringe anyone's rights, upload malware, or get into accounts, workspaces or systems that aren't yours. Don't overload the service or try to take it apart. We may suspend accounts that do.
Other services
ProdDesk works with services like Google, Gmail, Vimeo and YouTube. Your use of them is covered by their own terms, and we aren't responsible for them. How ProdDesk handles Google data is described in the Privacy Policy.
Plans and payment
If you choose a paid plan, the price and billing terms are shown before you're charged. Subscriptions renew until you cancel, and canceling stops the next renewal. We'll give notice before changing prices.
Ending
You can stop using ProdDesk at any time and ask us to delete your data. We may suspend or end access if these terms are broken. If we stop offering ProdDesk, we'll give reasonable notice so you can export your data first.
Disclaimers
ProdDesk is provided "as is" and "as available". We work to keep it running and accurate, but we don't promise it will be uninterrupted or free of errors. Check budgets, call sheets and anything you send before you rely on them.
Limitation of liability
To the extent the law allows, ProdDesk isn't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim is limited to what you paid ProdDesk in the 12 months before the claim.
Changes
We may update these terms. We'll post the new date here and tell account owners about significant changes before they take effect. Using ProdDesk after that means you accept the updated terms.
Law
These terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict-of-law rules.